WHAT SIZES ARE AVAILABLE?
Our designs are available in a number of sizes, please review the individual product to confirm your chosen design is available in your required size.
Physical Products only
A6 - 4.1 x 5.8 inches / 105 x 148.5mm
A5 - 5.8 x 8.3 inches / 148 X 210 mm
A4 - 8.3 x 11.7 inches / 210 x 297 mm
A3 - 11.7 x 16.5 inches / 297 x 420 mm
Square - 10 x 10 inches / 254 x 254 mm
Panoramic - 16 x 5 inches / 406.4 x 127 mm
**We are aiming to offer additional options in the near future so check back for updates!**
CUSTOMISATION AND AMENDMENTS
Can I customise my order and make amendments to existing designs?
Yes, most our designs are created in house and therefore completely customisable. Please note there may be an additional charge for custom orders.
We recommend you communicate with us prior to placing an order to ensure we can meet your design requirements effectively.
In addition to this, we offer a fully bespoke design service to include a free mock up service and unlimited edits.
Can I make changes to an existing order?
Please notify us of any changes as quickly as possible. Unfortunately if the order has already been printed, the customer will be responsible for any additional costs.
Can I cancel an existing order?
Yes. If the order has not been created, we will cancel your order and arrange a refund in full.
If your order has been dispatched prior to the point of cancellation, please follow the returns procedure.
Please note, Digital Downloads are non-returnable.
SHIPPING AND DELIVERY
How much is shipping?
Shipping will be calculated at the point of check out. Please note we offer free delivery on orders over the value of £29.00.
How long will my order take?
We aim to process all orders within one working day and dispatch via second class post unless premium shipping services are selected.
Where we are reliant upon the customer to confirm edits prior to print customer response times will affect the delivery schedule. Please note bespoke, custom and personalised orders may take longer.
A tracking number will be provided and we are happy to help so please do not hesitate to get in touch for any updates in the mean time.
What happens if my order goes missing?
If your order is delayed or is missing, please contact us so we can investigate this further. Please rest assured, that we take customer service very seriously and we will endeavour to rectify this as a matter of urgency.
What happens if my order arrives damaged or is incorrect?
We take every precaution to ensure our prints arrive safely however in the unlikely event you experience any issues at all, please communicate with us so we can rectify this in line with our company policy and ethos. See RETURNS for further information.
Please note, it is of utmost importance that you check your order information, from design to personal details, are accurate at the point of check out. The customer will be responsible for any additional costs that may occur as a result of incorrect information.
How soon will I receive access to download my digital artwork?
Access to your download will be immediately available to you on the order page and sent via Email for future access to unlimited downloads. No physical item will be sent.
RETURNS
Can I return an Item?
Yes. Please use our "contact us" section, this can be found on the home page in the main menu, to communicate your desire to return your order.
If an order has arrived damaged or is incorrect, we may ask you to provide photos and further information. Please rest assured that customer service is important to us and we will act effectively to resolve any issue swiftly.
If you have changed your mind, we are happy to accept returns of non-custom orders. Please ensure the items are returned in sellable condition within 30 days and a refund will be processed upon receipt. Please refer to our refund policy for further information.