Shipping policy
SHIPPING POLICY
Delivery Areas
We currently ship to the United Kingdom, Europe, the United States, Canada and Australia.
Shipping Rates and Delivery Times
United Kingdom
Standard UK Delivery: £2.99
FREE UK Delivery on orders of £25 or more
Estimated delivery after dispatch: 3–5 business days
Premium Tracked Delivery by Royal Mail: £6.99
Estimated delivery after dispatch: 1–2 business days
Premium Tracked Delivery speeds up the delivery stage only. It does not shorten personalisation, digital proof approval or production times.
Europe
Express International Shipping: £14.99
Estimated delivery after dispatch: 2–11 business days
This zone includes EU countries, Switzerland, Norway and Iceland.
United States, Canada and Australia
Express International Shipping: £17.99
Estimated delivery after dispatch: 2–11 business days
All delivery times are estimates rather than guarantees. Orders may occasionally be affected by carrier delays, severe weather, customs processing or other circumstances outside our control.
Order Processing
Processing times vary depending on the product ordered and are shown on the relevant product page.
Most non-personalised orders are carefully prepared and dispatched within 1–3 business days.
Personalised and bespoke products may take longer because time is required to create the design and receive approval of the digital proof before printing.
Where a proof is included, production will not begin until the customer has approved the final design. Delays in providing personalisation details or approving a proof may affect the dispatch date.
Orders are not dispatched on weekends or UK bank holidays.
Premium Delivery and Urgent Orders
Premium Tracked Delivery applies only after an order has been completed and dispatched. It does not provide next-day production or guarantee that a personalised order will arrive the day after it is placed.
If you require an order by a particular date, please contact us before ordering. We will confirm whether your required timescale is achievable, but we cannot guarantee delivery dates that have not been agreed in advance.
Tracking Your Order
Where tracking is included with your chosen delivery service, tracking details will be provided by email after your order has been dispatched.
Customers who select Premium Tracked Delivery will receive Royal Mail tracking information once their order has been dispatched.
Standard UK orders may be sent using an appropriate postal or courier service depending on the item’s size, weight and destination. Tracking will be provided where it is included with the chosen service.
International Orders, Customs, Duties and Taxes
Orders sent outside the United Kingdom may be subject to customs duties, import taxes or other charges when they arrive in the destination country.
Any applicable charges are:
• Determined by the destination country’s customs authority
• The responsibility of the recipient
• Not included in our product prices or shipping charges
• Normally collected by the shipping carrier or relevant authority
Charges vary by destination and order value. We recommend checking with your local customs authority before ordering if you have questions about possible charges.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when ordering.
Please contact us as quickly as possible if you notice an error. We will update the address where possible, but changes may not be possible after an order has been dispatched.
If an order is returned because the address supplied was incorrect or incomplete, additional delivery charges may apply before it can be sent again.
Delivery Issues
If your order has not arrived within the expected delivery window, please contact us at hello@larosierprints.co.uk and include your order details.
We will be happy to check the available tracking information and contact the delivery provider where appropriate.
Please allow for any carrier delays and international customs processing. A delivery estimate does not constitute a guaranteed arrival date unless a guaranteed service has been specifically agreed in writing.
Lost or Damaged Orders
If your order arrives damaged, please contact us as soon as possible. We may ask for photographs of the product and its packaging so that we can investigate and arrange an appropriate resolution.
If tracking indicates that an order has been delivered but you cannot locate it, please check with other members of your household, neighbours and any safe place specified for delivery before contacting us.
Contact Us
If you have any questions about delivery, require an order by a particular date or need help choosing a delivery service, please contact: